Terms of Service and Platform Services Agreement

1. Definitions and interpretation

In these Terms, the following definitions apply:

• “TechNow,” “we,” or “us” means TechNow, located in Massachusetts, United States, as the operator identified in Section 26.
• “Platform” means the TechNow Customer app, TechNow Service Technician app, and related account, booking, messaging, payment, and support functions.
• “Customer” means a person requesting or purchasing a service or product through the Platform, including an authorized representative of a business.
• “Technician” means a person using the Platform to offer or perform authorized technical work.
• “User” or “you” means a Customer or Technician, according to the context. A User acting in both capacities must comply with the provisions applicable to each activity.
• “Service Request” means a request for technical assistance submitted through the Platform. “Booking” means the applicable engagement following the required acceptance or confirmation steps.
• “Booking Terms” means the scope, rates, disclosed charges, service details, payment authorization, and other terms presented and validly accepted for the particular engagement, including authorized changes.
• “Technical Services” means the agreed troubleshooting, setup, installation, repair, support, or other technical work performed by a Technician, whether on-site or remotely.
• “Applicable law” includes binding consumer, privacy, employment, payment, licensing, safety, and other legal requirements governing the relevant party, conduct, or transaction.

Headings assist navigation and do not narrow the meaning of a provision. References to a written authorization include a legally sufficient electronic authorization. An example does not create a fee or promise not otherwise stated in an applicable agreement.

2. Agreement, assent, and service-specific terms

2.1 Agreement. These Terms govern use of the Platform and the matters expressly addressed here. They are to be presented for acceptance through the applicable registration, booking, or other contracting process. An agreement is formed only through legally sufficient notice and assent; the presence of a document on a website does not by itself prove that a particular User accepted it.

2.2 Review before commitment. A User must have an opportunity to review the applicable terms and transaction details before accepting a Booking or authorizing payment. The User should retain a copy of those details. A User who does not agree should not proceed with the relevant commitment and may contact TechNow for clarification.

2.3 Related agreements. The Privacy Policy explains information practices. A separately accepted Technician agreement, approved part quotation, or other service-specific agreement may supplement these Terms for its subject matter. The rules for resolving conflicts are in Section 25; no document displaces mandatory law.

2.4 Electronic records. Where permitted by law, electronic actions and records may evidence a request, approval, authorization, notice, or agreement. They remain subject to correction of error, authenticity challenges, and applicable requirements for consent and retention. These Terms do not treat every app interaction as an authorization to enter a new financial commitment.

3. Eligibility and authority to act

3.1 Age and capacity. Users must be at least eighteen years old and have legal capacity to enter the relevant agreement. A person must not use another person's identity or account to evade an eligibility restriction.

3.2 Business Customers. A person acting for a business represents that the person has authority to request the work, provide relevant information, authorize access, and accept applicable charges on its behalf. Permission to use the business's device does not necessarily include permission to make purchases or authorize access to all of its information.

3.3 Service-specific permissions. Users must satisfy any lawful requirements applicable to a particular service. Where ownership, authority, qualifications, or access permission is reasonably in question, work may be deferred pending clarification. Verification must be proportionate to the relevant purpose and consistent with applicable privacy and consumer protections.

4. Registration, account integrity, and security

4.1 Accuracy. A User shall provide accurate registration and contact details, keep them reasonably current, and not misrepresent professional qualifications, identity, payment authority, or affiliation. Account approval does not relieve a User of responsibility for the accuracy of supplied information.

4.2 Safeguards. Users shall take reasonable steps to protect credentials and devices and promptly report suspected compromise. Account-sharing arrangements must not allow an unapproved person to perform services under a Technician's identity or access another User's private information.

4.3 Unauthorized activity. A User is responsible for activity the User authorizes and for obligations otherwise imposed by law. These Terms do not automatically allocate every unauthorized transaction or security incident to the account holder. The facts, relevant safeguards, and non-waivable protections determine responsibility.

4.4 Recovery and verification. Account recovery, deletion, and material payment-account changes may require appropriate verification. A refusal to disclose a password by email is not a failure to cooperate; Users should use the designated secure flows and contact support if they cannot do so.

5. Platform functions and limitations of Technical Services

5.1 Platform role. TechNow facilitates requests, communications, work records, payment processing, and related administration. Technical Services may include residential and business troubleshooting, equipment setup, software assistance, networking, remote support, and approved hardware installation. The available categories and locations may vary.

5.2 Responsibilities. Technicians are responsible for performing the work they undertake competently and lawfully. TechNow is responsible for the obligations it assumes and those imposed on it by law. The description of the Platform as a connection or matching service does not conclusively determine employment status, agency, or liability.

5.3 Estimates and outcomes. A suggested arrival time, matching indication, estimate, or service description is not an unconditional guarantee. A problem may require manufacturer assistance, specialist equipment, replacement parts, or a different provider. The Technician must communicate a material limitation rather than conceal it or charge for unperformed work.

5.4 Excluded reliance. The Platform is not an emergency-response system, and ordinary IT support is not a substitute for a separately agreed regulated, safety-critical, legal, or financial service. In an emergency affecting personal safety, contact the appropriate emergency authority. Nothing in this paragraph limits responsibility for a representation or service actually and lawfully undertaken.

6. Service Requests, scope of work, and completion

6.1 Request information. The Customer shall describe the issue, affected equipment, requested work, service location, and relevant access restrictions accurately. A submitted Service Request is not a guarantee that a Technician will accept it, that a particular arrival time is available, or that the reported problem can be resolved.

6.2 Authorized scope. The Booking Terms and subsequent authorized changes define the scope of the engagement. A Technician shall not undertake materially different work, order additional products, enter a separate subscription, or incur additional third-party charges on the Customer's behalf without the Customer's authorization. Approval of a diagnostic visit does not constitute unrestricted authority to replace equipment, delete information, or make purchases.

6.3 Changes and unresolved issues. If the original description is incomplete, additional faults are discovered, or the work requires qualifications or resources the Technician does not possess, the Technician shall explain the circumstances and seek instructions before proceeding beyond the authorized scope. The parties should record material changes through the Platform where practicable. Neither party shall misrepresent a changed scope as having been included in the original estimate.

6.4 Completion record. The Technician shall record the work actually performed, material limitations, relevant time entries, and any unresolved issue. A Technician shall not report work as completed when it was not performed. A completion entry may initiate billing under Section 11, but is not conclusive evidence that the work was satisfactory and does not waive the Customer's right to challenge an error or assert an available remedy.

7. Authority to access equipment and premises; safety

7.1 Ownership and permission. The Customer represents that the Customer owns the relevant equipment and accounts or has valid authority to authorize the proposed work. For business equipment, that authority must include any required permission from the employer, owner, administrator, or other person responsible for the system. The Customer shall disclose material device-management, warranty, confidentiality, or site-access restrictions before work begins.

7.2 Access and cooperation. The Customer shall provide reasonably necessary access and cooperate in identifying the reported problem. The Customer should identify a person authorized to make service decisions when the account holder will be unavailable. Access to one device or account does not authorize access to other devices, accounts, customer records, or third-party systems.

7.3 Unsafe or prohibited work. A Technician may decline or pause work that presents a material safety risk, appears unlawful, exceeds the Technician's competence, or cannot be performed with the permissions provided. Users shall communicate the reason promptly and accurately. These circumstances do not independently create an additional fee; any amount payable must have a basis in the Booking Terms and applicable law.

7.4 Restricted requests. The Platform must not be used to obtain unauthorized access, defeat another person's security controls, install surveillance without authority, acquire pirated software, or conceal unlawful activity. A request to recover access to an account may require appropriate evidence of authority.

8. Customer information, backups, and changes to systems

8.1 Preparation. Before service, the Customer should maintain a current, usable backup of important information where reasonably possible. The Customer shall inform the Technician if no backup exists, the device contains unusually sensitive information, or recovery of particular information is the primary objective. A backup should be checked rather than assumed to be complete.

8.2 Material operations. Before a factory reset, operating-system reinstallation, storage replacement, destructive diagnostic procedure, or comparable operation, the Technician shall explain the reasonably foreseeable material consequences and obtain authorization for that operation. General consent to IT support is not authorization to delete unrelated information or disable necessary safeguards.

8.3 Sensitive information. Customers should close unrelated applications and remove or restrict access to information not needed for the service. Where practicable, the Customer should enter passwords directly or use temporary, limited-access credentials. Passwords, payment-card security codes, and banking credentials should not be sent through ordinary chat or email. The Technician's confidentiality obligations apply regardless of whether the Customer marks information as confidential.

8.4 Allocation of responsibility. Backup and preparation obligations do not excuse a Technician's unauthorized access, negligent conduct, or failure to obtain required authorization. Recovery of damaged or previously lost information cannot be guaranteed. Responsibility for a loss is determined by the relevant conduct, express commitments, and applicable law, subject to Section 23.

9. Remote assistance and cybersecurity services

9.1 Session authorization. Before permitting a remote session, the Customer should verify the Technician's identity and understand which application or tool will be used, what access it provides, and how to disconnect it. Remote access is limited to the authorized purpose and duration. Access codes and invitations must not be shared with an unauthorized person.

9.2 Control and revocation. The Customer may end a remote session or withdraw permission for a particular operation. The Technician shall respect that instruction. Ending the connection does not itself update the Service Request status or settle the amount owed for authorized work already performed; the appropriate Platform cancellation or support process should also be used.

9.3 Persistent access. The Technician shall not leave undisclosed unattended access, monitoring software, elevated accounts, or equivalent access mechanisms on a system. Any continuing-access arrangement requires separate informed authorization identifying its purpose and how it may be revoked. Temporary credentials and permissions should be removed when no longer required.

9.4 Security limitations. Malware removal, configuration changes, security assessments, and recommendations address the agreed scope and conditions observed during the engagement. They are not a certification that a system is free of every vulnerability or that a future attack cannot occur. Testing that affects a third-party system requires that system owner's permission; Customer authorization cannot substitute for a third party's authorization.

10. Rates, estimates, time records, and additional costs

10.1 Disclosed pricing. The applicable service category, rate, estimate, and disclosed charges form part of the Booking Terms. An estimate is an anticipated amount, not a fixed-price commitment unless expressly identified as such. Time-based charges depend on the applicable rate and accurately recorded work time. Diagnostic work may be chargeable even if a repair is not possible, but only where the diagnostic work and pricing were authorized.

10.2 Records and corrections. Technicians shall keep accurate work and time records and shall not inflate time, duplicate a charge, or charge for a service that was not performed. Customers may request an explanation of an amount through the billing-concern process. A technical or administrative mistake does not authorize retention of an amount that is not properly owed.

10.3 Additional costs. Parts, software licenses, taxes, delivery, third-party subscriptions, and other additional costs require disclosure where applicable. A reference to a possible cost in these Terms is not itself authorization to impose that cost. Additional work must follow the authorization requirements in Section 6. A change to a published rate does not retroactively change the agreed pricing of an existing Booking.

10.4 Currency and receipts. The amount and currency displayed for the transaction govern the payment authorization, subject to correction of errors and applicable law. Any card-issuer currency-conversion or bank charge is determined by that provider, not by an undisclosed Platform fee. Customers should retain transaction confirmations and report discrepancies promptly.

11. Payment methods, automatic collection, and authentication

11.1 Payment processing. Stripe processes Platform payments. The Customer shall supply a valid payment method the Customer is authorized to use. Payment-method information is handled through the payment provider; TechNow does not store the full payment-card number. Separate bank or processor terms may apply to the processing service without limiting rights under applicable law.

11.2 Authorization for completed work. By confirming a Booking that presents the automatic-payment authorization, the Customer authorizes collection from the saved payment method of the applicable charges for the authorized work. Collection may occur after the Technician records completion, without a separate customer approval of completion. The amount must be supported by the Booking Terms, authorized changes, and accurate service records. A completion entry does not authorize a charge for fictitious, duplicated, or unauthorized work.

11.3 Separate transactions. A voluntary tip and an approved hardware purchase are distinct from the labor charge. The part-purchase authorization described in Section 13 does not authorize unrelated labor or a recurring subscription. A stored payment method does not give TechNow or a Technician unrestricted permission to charge any amount for any purpose.

11.4 Authentication and failed payments. The card issuer may require additional authentication or decline a transaction. The Customer may need to complete an in-app verification step or update the payment method. An unsuccessful charge may be retried within the authorization provided and subject to applicable law. A retry must not result in retaining multiple settled payments for the same obligation. Processing delays do not imply that a debt has been paid or cancelled.

11.5 Updating a method. The Customer should keep payment information current. Replacing or removing a payment method does not extinguish a lawful amount already owed, and does not itself cancel an active Service Request. A request to revoke a payment authorization will be handled subject to applicable law; it does not waive the right to challenge an unauthorized transaction.

11.6 Payment concerns. A receipt, pending authorization, completed charge, refund, and bank payout are different transaction states. Users should refer to the relevant transaction record and seek clarification if the app and bank records differ. Billing concerns are governed by Section 14, and valid statutory dispute rights remain available after automatic collection.

12. Cancellation charges and Technician cancellations

12.1 Recording a cancellation. A Customer should use the Platform's cancellation action so that the reason, timing, and applicable amount are recorded. A message, disconnection from a remote session, or deletion of the app does not necessarily cancel a Service Request. Contact TechNow if the cancellation control is unavailable or the request status appears incorrect.

12.2 Current Customer cancellation schedule. The relevant clock begins when the Technician accepts the request, rather than when the Customer creates it:

• Before acceptance, or less than 5 minutes after acceptance: no cancellation fee.
• From 5 minutes to less than 10 minutes after acceptance: 10% of the cancellation pricing base.
• At 10 minutes or later after acceptance: 20% of the cancellation pricing base.

12.3 Calculation and confirmation. The cancellation pricing base is the request's recorded final price if available, otherwise its recorded estimated price. A zero or unavailable base does not generate a positive fee. The applicable cancellation amount is presented for confirmation. If the amount changes before cancellation is confirmed, the updated amount must be reviewed and confirmed. Collection and adjustments remain subject to the applicable authorization and law.

12.4 Technician cancellation. If the technician cancels the job, the customer is not charged a cancellation fee. A Technician shall record the actual reason and communicate promptly. A Technician must not ask the Customer to enter a false cancellation reason to shift a fee to the Customer or mark an unperformed job complete.

12.5 Related purchases and disputed circumstances. Cancelling a request does not, by itself, determine whether a separately approved part purchase should be refunded or whether a charge for an earlier completed service was valid. Each transaction is assessed on its own facts under Section 14. Report no-shows, unsafe conditions, incorrect acceptance times, and misrecorded cancellations to TechNow. A fee remains subject to correction, applicable consumer rights, and legally required refunds. This schedule does not create an additional undisclosed no-show penalty.

13. Hardware estimates, approved purchases, and installation

13.1 Estimate requests. Requests for hardware estimates are free. The Customer shall provide the device make and model, the part or problem description, and relevant requested images or identifiers. The administrator supplies a description and quoted price for the proposed part. The Customer should review compatibility, specifications, condition, and any stated delivery or return conditions before approval.

13.2 Purchase authorization. No part purchase is charged before customer approval. Selecting “Approve & pay” authorizes the quoted purchase through the app's payment method. Additional bank verification may be required. Approval of a particular part does not authorize substitution of a materially different product or an increased price without appropriate further authorization.

13.3 Procurement and release. Payment, procurement, shipment, and administrator release are separate steps. A pending payment is not a shipping confirmation. An installation request is released to Technicians only after the applicable part-payment, procurement, shipment, and administrator-release conditions have been satisfied. Approval of an estimate alone does not guarantee that installation can immediately begin.

13.4 Delivery and inspection. The Customer should keep delivery information accurate, inspect a received item reasonably promptly, and report visible damage, missing items, or a discrepancy with the approved description. An estimated delivery date is not a guaranteed deadline unless expressly agreed. Failure to report immediately does not eliminate a non-waivable right. Responsibility for delivery, loss, or an undelivered order is determined by the applicable purchase terms and law; no automatic transfer of shipping risk is imposed by this paragraph.

13.5 Separate labor. Installation labor is separate from the approved part price and is billed after completed work at the applicable agreed service rate. Part-purchase funds are not Technician labor earnings. Any required additional labor, accessory, or software purchase must be disclosed and appropriately authorized before it is undertaken.

13.6 Returns and warranties. Purchase-specific return conditions and manufacturer warranties apply only as disclosed and permitted by law. These Terms do not impose a universal non-refundable-parts rule or a restocking fee. Contact TechNow about a defective, incompatible, incorrect, or undelivered item. Manufacturer remedies do not displace a remedy TechNow is legally required to provide.

14. Complaints, billing review, refunds, and payment disputes

14.1 How to raise a concern. Contact e.baldawe@technowgo.com with the Service Request identifier, transaction date, disputed amount, the facts supporting the concern, and the remedy requested. Appropriate supporting material may include a receipt, relevant work record, or photograph. Do not send passwords, full card numbers, security codes, or unrelated personal or business records.

14.2 Review. TechNow may examine the Booking Terms, payment record, time entries, relevant communications, and the Technician's response. Users shall provide truthful information and cooperate reasonably with the review. A completion entry or Customer payment is not, by itself, a waiver of a complaint. A review may result in an explanation, correction, adjustment, refund, or another appropriate resolution depending on the facts and applicable obligations.

14.3 Refund processing. Where a refund is approved or required, the applicable payment-provider process will be used. A refund request, approval, processor confirmation, and appearance of funds at the Customer's bank are separate events. Issuer processing times may vary. If a related transaction is already subject to a payment-provider dispute, the resolution may need to proceed through that process to avoid duplicate credits or inconsistent payment instructions.

14.4 Independent rights. The Customer retains applicable rights to dispute unauthorized transactions with a financial institution, complain to a regulator, seek relief in court, or pursue another lawful remedy. Contacting TechNow first is encouraged to facilitate resolution but is not a contractual waiver of those rights or a substitute for any legally applicable procedure. No shortened contractual complaint period is imposed by these Terms.

14.5 Integrity of the process. Users shall not knowingly submit fabricated evidence, misstate the work performed, or seek duplicate recovery for the same loss. A good-faith complaint, honest review, or legitimate payment dispute is not, standing alone, misconduct. Any undisputed, lawfully payable obligation remains subject to the applicable agreement and law.

15. Technician qualifications and legal status

15.1 Application information. A Technician shall provide accurate identity, contact, professional, and payment-account information and shall not misrepresent a qualification, certification, license, background, or experience. Approval is subject to the Platform's applicable review process. Verification requirements shall be completed lawfully, including any consent or notice required for a particular screening activity.

15.2 Competence and authorization. A Technician shall accept only work that the Technician is competent and legally permitted to perform. The Technician shall maintain any license or authorization legally required for that work and promptly disclose a material change affecting eligibility. Platform approval is not a professional license, an insurance policy, or a representation that every possible service is within the Technician's competence.

15.3 Status under applicable law. The relationship and any applicable employment, wage, tax, insurance, or benefits obligations are determined by governing law and the actual circumstances. Neither these Terms nor a separate contractor designation waives an employee's non-waivable rights or determines classification by itself. Massachusetts classification requirements, where applicable, remain controlling.

15.4 Work opportunities. Approval does not promise a minimum number of jobs, a minimum level of revenue, or continued availability of any category or location. Any separate, expressly agreed commitment and any mandatory employment protection are unaffected by that absence of a general guarantee.

16. Technician performance, confidentiality, and incidents

16.1 Service standards. The Technician shall perform authorized work with reasonable care, skill, diligence, and professional conduct. The Technician shall communicate material delays, accurately record time and completion, respect Customer property and site rules, and explain material risks before requesting authorization for a significant operation. Completion, arrival, or time entries must not be fabricated.

16.2 Limits on authority. A Technician may not make an unauthorized promise on TechNow's behalf, represent an unapproved warranty as a Platform guarantee, demand an undisclosed payment, or use a Customer's payment information for another purpose. A Technician account must not be lent to an unapproved substitute. Any arrangement for additional personnel must comply with applicable authorization, privacy, safety, and legal requirements.

16.3 Confidential information. Customer credentials, files, business records, network configurations, and nonpublic information learned during work shall be used only for the authorized engagement or another lawful, specifically authorized purpose. Technicians shall not sell, disclose, retain, copy, or use unrelated Customer information for personal benefit. Disclosure required by law must be limited to the lawful requirement; notice should be provided where legally permitted.

16.4 Security measures and retained material. Technicians shall use reasonable safeguards for equipment and tools used in the engagement, avoid unnecessary local copies, and remove temporary access when no longer authorized. Information retained for a legitimate legal or dispute purpose remains confidential and must not be repurposed. No provision authorizes covert monitoring, undisclosed remote access, or use of Customer data to train an unrelated system.

16.5 Incidents and cooperation. The Technician shall promptly inform TechNow and the affected Customer, as appropriate, of a known material service mistake, suspected unauthorized access, loss of Customer information, or property damage connected with the engagement. Preserve relevant records lawfully, take reasonable steps to prevent further harm, and cooperate with the investigation. This obligation does not replace any statutory reporting duty or authorize misleading a Customer about an incident.

17. Technician earnings, tips, payout eligibility, and adjustments

17.1 Earnings basis. Technician earnings are determined by the applicable disclosed compensation terms, accurately recorded work, and lawful adjustments. An estimate, displayed balance, Customer payment authorization, and bank payout are not interchangeable. Hardware-purchase proceeds are separate from Technician labor earnings.

17.2 Payment-provider requirements. Technicians shall provide accurate Stripe Connect and bank information and complete applicable identity and payout requirements. Collection, transfer eligibility, provider processing, account restrictions, and bank settlement can affect when funds become available. These Terms do not promise same-day cash-out or immediate bank settlement. Any legally required wage-payment obligation takes precedence over inconsistent payout language.

17.3 Tips. Tips are voluntary and must not be demanded or obtained through pressure or a false representation about required service charges. The applicable disclosed tip arrangement governs their allocation. A tip is a distinct payment component; refunds and disputes must be attributed to the affected payment rather than being treated as unrelated labor.

17.4 Refunds and unresolved disputes. Subject to applicable law, a confirmed refund or payment loss may proportionally reduce the affected unpaid earnings. An unresolved payment dispute may place the affected unpaid component on hold while its outcome is determined. A disputed component must not be presented as freely withdrawable before it is eligible for release.

17.5 Previously transferred funds. A dispute notice alone does not authorize automatic recovery of money already transferred to a Technician. Such recovery requires separate administrator review and authorization, an applicable legal and contractual basis, and compliance with any restrictions on deductions or recovery. The original payment and adjustment records shall not be represented as if no payment ever occurred.

17.6 Tax and account issues. Technicians shall keep tax and payment information current and review earnings statements for discrepancies. Each party remains responsible for tax reporting, withholding, insurance, and other obligations that law places on that party. These Terms do not transfer TechNow's statutory obligations to a Technician merely by describing the Technician as responsible for personal tax affairs.

18. User Content, Platform rights, and limited licenses

18.1 User ownership. As between the parties, a User retains ownership of the User's pre-existing information, photographs, descriptions, documents, and other materials submitted for a Service Request (“User Content”). The User shall submit only material the User is entitled to provide and shall avoid including unnecessary sensitive or third-party information.

18.2 Operational permission. The User grants TechNow the limited permission necessary to host, process, reproduce, and display User Content to provide the requested Platform functions, communicate with the relevant participants, handle support and disputes, maintain required records, and comply with law. Any disclosure or further processing remains subject to the Privacy Policy and applicable law. This permission does not transfer ownership of User Content or authorize unrelated sale or exploitation of Customer files.

18.3 Platform intellectual property. TechNow and its licensors retain rights in the Platform software, branding, design, and documentation. Subject to these Terms, a User may access and use the Platform for its intended purpose. No ownership interest, right to sublicense, or permission to represent an affiliation with TechNow is granted. Third-party software and open-source components remain subject to their respective applicable licenses.

18.4 Rights complaints. A person reporting an infringement should identify the material, the rights claimed, and sufficient contact information for a response. TechNow may request clarification or restrict the disputed material where appropriate. This contact process is not a representation that TechNow has appointed a statutory copyright agent or satisfied a particular notice-and-takedown registration requirement.

19. Prohibited conduct, reviews, and reporting

19.1 Prohibited activities. Users shall not use the Platform to commit fraud; impersonate another person; falsify qualifications, time, or payment records; distribute malware; obtain unauthorized access; harass, threaten, or unlawfully discriminate; or disclose another person's private information without authority. Users shall not interfere with Platform operation, evade access controls, or retrieve information they are not authorized to access.

19.2 Software restrictions. Users shall not unlawfully copy, exploit, decompile, or reverse engineer proprietary Platform components or remove proprietary notices. These restrictions apply only to the extent permitted by law and do not override applicable open-source licenses or non-waivable rights. A vulnerability report does not authorize access to another User's information or disruptive testing without appropriate permission.

19.3 Reviews and complaints. Reviews must reflect actual experience. A User shall not buy, fabricate, manipulate, or improperly condition a review. TechNow may remove unlawful, fraudulent, abusive, or privacy-invasive content and may investigate reports of misuse. These Terms do not prohibit truthful negative reviews, lawful reporting to authorities, or good-faith complaints about charges or service quality.

19.4 Reporting and response. Users should report suspected abuse with sufficient detail for review and should not knowingly make false allegations. TechNow may consider available records, restrict access where reasonably necessary, and take other lawful measures proportionate to the circumstances. Report an immediate threat to personal safety to emergency services rather than relying solely on Platform reporting.

20. Privacy, electronic communications, and external providers

20.1 Personal information. Collection, use, disclosure, retention, and rights relating to personal information are described in the Privacy Policy. These Terms are not a substitute for that policy and do not constitute unrestricted consent to process information for any purpose. Users shall not use Platform access to collect unrelated personal information or circumvent another person's privacy choices.

20.2 Service communications. The Platform may send transactional messages concerning registration, bookings, security, work status, payments, or disputes through available channels. Users should maintain accurate contact details. Permission to receive necessary service communications does not constitute unrestricted consent to marketing, automated promotional calls, or other communications requiring separate consent.

20.3 External services. Payment providers, banks, app stores, device operating systems, mapping services, and separately authorized remote-support tools may impose their own applicable terms. TechNow does not control every feature or decision of those providers. A provider restriction does not excuse an obligation TechNow owes independently under applicable law.

20.4 App distribution. Downloading through Apple or Google does not make the app store the provider of a Technician's work or the party responsible for ordinary TechNow service support. Any applicable store license, mandatory platform provision, and statutory protection remain effective. These Terms do not expand the liability or commitments of an app store.

21. Availability, suspension, termination, and account deletion

21.1 Availability. The Platform depends on internet access, devices, external providers, and maintenance. No uninterrupted-availability commitment or universal-device compatibility guarantee is made unless expressly agreed. A notification delay does not establish that a booking was cancelled or a payment failed; Users should check the underlying request and transaction records and contact support about an inconsistency.

21.2 Restrictions and suspension. TechNow may restrict access when reasonably necessary to address a material breach, suspected fraud, an identified security or safety risk, an unlawful use, or a legal requirement. Where appropriate and lawful, TechNow will explain the restriction and how the User may request review. Restrictions should not prevent exercise of a non-waivable right or be imposed solely to punish a legitimate complaint.

21.3 Voluntary closure. A Customer or approved Technician may request deletion through Profile → Account → Delete Account. The app identifies active-job and unsettled-payment or payout blockers. Technician applicants may use the deletion option available from technician sign-in. A User who cannot access the flow may contact TechNow to request assistance or exercise an applicable data right.

21.4 Consequences and retention. Deleting the app or closing an account does not automatically cancel an active Booking, discharge an otherwise lawful payment obligation, or erase the evidence needed for a dispute. Account information and retained records are handled under the Privacy Policy and applicable law. Financial, fraud-prevention, and legal retention requirements may prevent immediate deletion of particular records, but do not authorize retention without a lawful purpose.

21.5 Continuing provisions. Provisions that by their nature apply after closure—including confidentiality, intellectual-property rights, outstanding authorized payments, properly supported adjustments, and the resolution of existing claims—continue to the extent lawful and necessary. Closure does not extinguish either party's accrued legal rights.

22. Express commitments and warranty limitations

22.1 Express obligations. An express service commitment, properly disclosed product warranty, and obligation imposed by law remain enforceable according to their applicable terms. A general Platform disclaimer does not authorize a Technician to disregard the agreed scope or perform work without reasonable care.

22.2 Platform availability disclaimer. Subject to mandatory law and any express commitment, the Platform is provided on an “as available” basis. TechNow does not warrant that the Platform will operate without error or interruption, that every requested Technician or service will be available, or that every technical problem can be repaired.

22.3 Technical outcomes. Data recovery, fault diagnosis, malware removal, and security improvements involve uncertainties. A recommendation or completed diagnostic procedure is not a guarantee against every future malfunction, vulnerability, or loss. The qualifications in this paragraph do not excuse misrepresentation, an unauthorized operation, or breach of an applicable express or statutory obligation.

22.4 Mandatory warranties. Any exclusion of an implied warranty applies only to the extent the governing law permits it. Rights concerning defective products, required service standards, and consumer remedies are preserved where they cannot lawfully be excluded.

23. Responsibility for loss and preservation of legal remedies

23.1 Scope of responsibility. Each party remains responsible for its conduct and obligations under the applicable agreement and law. The availability of a remedy depends on the relevant facts, causation, any valid contractual limitation, and the law governing the claim. A Technician's separate account or designation does not, by itself, eliminate a responsibility that law places on TechNow.

23.2 Certain categories of loss. To the extent permitted by applicable law, TechNow excludes liability for indirect, incidental, consequential, special, or punitive loss arising from Platform use. This exclusion does not apply where prohibited and must not be read to exclude a statutory remedy or an otherwise non-excludable liability.

23.3 Exceptions. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any liability that applicable law prohibits excluding or limiting. Non-waivable consumer rights, including applicable rights under Massachusetts General Laws Chapter 93A, are preserved. Backup recommendations and information-security warnings do not constitute a waiver of a claim for unauthorized access, negligence, or other actionable conduct.

23.4 Reasonable cooperation. A party discovering a material problem should take reasonable, lawful measures to prevent avoidable additional harm and preserve relevant evidence. This provision does not create a duty to perform unsafe work, incur disproportionate expense, or waive a right. It does not make a Customer responsible for defending TechNow against claims arising from TechNow's own misconduct.

24. Resolution of claims and governing law

24.1 Direct resolution. Parties are encouraged to raise concerns through Section 14 and provide a reasonable opportunity for a factual response. Any settlement requires the affected parties' agreement. Informal discussions do not extend a legal deadline unless the parties validly agree or applicable law provides otherwise.

24.2 Available procedures. These Terms do not require binding arbitration, waive participation in a class proceeding, or prohibit an available small-claims action, agency complaint, or judicial remedy. Any statutory notice or demand procedure that applies to a particular claim remains applicable; a support email is not automatically a substitute for it.

24.3 Governing law. Massachusetts law governs these Terms to the extent a valid choice of law is permitted, without displacing a mandatory law that must apply to a particular User or transaction. A consumer retains non-waivable protections provided by applicable law notwithstanding this choice.

24.4 Jurisdiction and venue. An action may be brought before a court or authority having jurisdiction under applicable law. These Terms do not impose an exclusive distant forum or prevent a consumer from using a forum made available by a non-waivable legal right.

25. Notices, amendments, and interpretation of the agreement

25.1 Operational notices. Notices concerning an account or Service Request may be delivered through the Platform or the contact information supplied for that purpose, where legally sufficient. Users should keep that information current. Delivery failure, technical availability, and legally required forms of notice remain relevant; sending an email is not proof of receipt in every circumstance.

25.2 Changes. A material revision must be brought to Users' attention by an appropriate notice and, where required, renewed assent before it applies. A revision date is not evidence of acceptance. An amendment does not retroactively authorize an undisclosed fee or change the agreed pricing of a pre-existing Booking without a valid basis and any required agreement.

25.3 Document hierarchy. Mandatory law prevails over inconsistent contractual language. Subject to that rule, a specifically disclosed and accepted Booking Term governs its service-specific subject matter. A separate signed agreement controls a conflict only to the extent it expressly addresses that conflict and is legally effective. A unilateral statement in chat or an undisclosed internal policy does not automatically amend an existing agreement.

25.4 Severability and waiver. An invalid provision is applied only to the lawful extent or severed where appropriate, without invalidating the remaining agreement where it can lawfully continue. Failure to enforce a provision on one occasion is not a general waiver. A waiver must be legally effective and attributable to the party whose right is being waived.

25.5 Transfers and third parties. A User may not transfer an account in a manner that defeats identity, security, or eligibility requirements. Any lawful business transfer remains subject to applicable contractual and privacy obligations. No unrelated third party acquires a contractual right solely because it benefits incidentally from the Platform, except where applicable law or a separately effective provision requires otherwise.

26. Operator and contact information

Operator: TechNow
Location: Massachusetts, United States
Terms, service, and legal correspondence: e.baldawe@technowgo.com

Identify the relevant account or Service Request and describe the concern sufficiently for review. Do not transmit passwords, full payment-card information, or unnecessary confidential records. A request requiring formal legal service must follow the applicable service requirements; this contact listing does not designate an agent for service of process.

Related documents: Privacy Policy and Support and account-deletion information.