This Privacy Policy describes how TechNow ("we", "us", "our") collects, uses, and shares information when you use the TechNow mobile applications (TechNow and TechNow Service) and related services (the "Service").
Location is used to match jobs and display live ETA. Technicians may grant background location while on a job. You can revoke location permission at any time in your device settings; some features will stop working without it.
We send notifications for job offers, status changes, and messages. You can disable notifications in your device settings.
You can permanently delete your account from Profile → Account → Delete Account in the app. Deletion removes your credentials, profile information, technician resume and application files, profile photos, saved and precise location data, push notification tokens, locally saved payment-method records, ratings authored by the account, and messages authored by the account. Safety-report free text, resolution notes, message snapshots, account-specific block relationships, and account-specific safety suspension records are also removed. We do not silently replace deletion with deactivation.
Deletion is blocked while you have an active job or an unsettled payment or payout, including any nonzero cancellation fee until verified Stripe collection, so that a job is not abandoned and financial obligations are not lost. After deletion, we retain only the minimum de-identified job, payment, payout, tax, fraud-prevention, dispute, safety-report reason/status/moderation, and other records required by law or necessary to protect rights and safety. We do not delete Stripe customer, payment-intent, chargeback, payout, or other processor records upstream when they are needed for financial, tax, fraud, dispute, or legal obligations; Stripe and other service providers may retain them under their own policies.
We use industry-standard safeguards including HTTPS in transit and hashed passwords. No system is perfectly secure; we cannot guarantee absolute security.
Without using the app, you can request account deletion by email. The request page explains verification, the data deleted, and retention exceptions.
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal information. Account deletion is available in the app at Profile → Account → Delete Account and requires password reauthentication. Pending, rejected, and suspended technician applicants can select Delete my application or account from the technician sign-in screen, verify the registration email and password, and type DELETE. Some minimum financial, tax, fraud, safety, and dispute records cannot be deleted immediately where retention is required by law.
TechNow is not directed to children under 13 and we do not knowingly collect their data.
Your information may be processed in the United States or other countries where our service providers operate.
We may update this policy from time to time. We will revise the "Effective" date above. Material changes will be communicated through the app.
Questions? Contact support@technow.app.